Got Questions?

Are you open?

Yes! Both our Guildford and Dorking locations are fully open.

What's the rules for groups of people?

From the 19th July the restrictions on groups size and make-up have been lifted. We can accept groups of up to 6 players (the maximum group size for your rooms).

Do we have to wear a face covering?

No. But we'd appreciate it if you do wear one while in our lobby spaces to keep you and others around you safe.

Is there an age limit?

Our escape rooms are designed for adults and are challenging to complete. We do allow children over the age of 11 to play as part of a team with at least 1 adult.

For groups with adults in, anyone over the age of 11 will be able to contribute. We can only allow groups of children aged 16+ to play without an adult. Groups of children between 11 and 16 MUST have an adult participating in the room with them as part of the 6 players; so 5 children and 1 adult is fine, we do not allow 6 children playing on their own.

The rooms are challenging for children. There may be points at which you are stuck with what to do next, but don't worry we will happily help you along with unlimited clues. The content of both rooms is appropriate for children.

Can I bring more than 6 players?

No. Our games are designed for a maximum of 6 players and we cannot accommodate more than 6 per room.

Can I cancel my booking?

Updated 19th July 2021

Sorry, once you have booked we cannot issue a refund due to the live nature of the experience. However, please contact us in exceptional circumstances and we may be able to reschedule your game – the best way is to contact us or email bookings@paradoxparlours.com

Where are you located?

We are an independent escape room company with locations in the heart of Guildford town centre and in Dorking

See our locations

How do I redeem a gift voucher?

Select a slot you'd like to book and go through to payment. Here, at the top you can use the gift voucher code. If you have an off-peak voucher and want to select a peak time then the balance difference will be payable at this point.

Where can I find reviews?

We have many review on Tripadvisor, Facebook and Google+

What's the cost?

Off-peak : £85 (inc VAT) for the room (2 — 6 players)
Wednesday, Thursday, Friday

Peak : £98 (inc VAT) for the room (2 — 6 players)
Saturday, Sunday

Book online

What is an escape room?

An escape room is a physical adventure game in which players enter a room and have to use elements of the room to solve a series of puzzles within a 60-minute time limit.

Find out what it's all about

Who is this for?

In short... Everyone. Mates, Family, Corporate Groups, Stag & Hen, Birthdays. You're all welcome!

Groups of 12+ Corporate bookings

How long does it last?

Your experience will last around 90 minutes, including a short briefing beforehand, and a chat about how it went. You’ll have 60 minutes to solve the room and escape. It isn't easy, though, so you'll need to assemble an awesome team! We allow unlimited clues so don't worry if you think you might get stuck we'll help you along your way!

What if we fail to solve the room?

Don't worry — if you're stuck we'll be able to give you clues to help you on your way. Not everyone will solve the room but you'll still have fun and get your picture taken. There is no limit on the number of clues, but if you're an experienced players then you'll be battling for a top spot on our 'No Clue' leader board.

Can we play today?

There is a possibility we'll have a slot available on the day. For the fastest response, Message us on Facebook or contact us

How wheelchair accessible is the escape room?

In Guildford

Unfortunately, in Guildford, we have no wheelchair access. We're on the 3rd floor, so access is via a stairwell.During the game, there's no excessive physical activity required, but to solve the rooms at least one team member has to have reasonably good eye sight. We do play music and sound effects; however, these are not essential for solving the rooms.

In Dorking

Our Dorking location is accessible to wheelchairs 🙂.

Please let us know if there is anything we might be able to do to assist in your visit.

Still need help?

Don't worry. We've definatly got the answer.

Get in touch