Got Questions?

How do I check availability?

Can children younger than 11 play?

Our escape rooms are designed for adults and are challenging to complete. None of our games contain adult content, so if there are 2 or more adults in the team then junior team members of any age are welcome in our rooms (i.e. in a family group). Due to the complexities of the puzzles we do not allow teams of children younger of 11 to play without 2 adults in the room.

I have claustrophobia, can I get out if I feel uncomfortable?

We never lock anyone in our rooms so you're free to leave then whenever you need to.

How long do gift certificates last?

2 years from purchase date.

What's the rules for groups of people?

From the 19th July the restrictions on groups size and make-up have been lifted. We can accept groups of up to 6 players (the maximum group size for your rooms).

Is there an age limit?

IMPORTANT: We require at least one player to be over the ages of 18.

Our escape rooms are designed for adults and are challenging to complete. We do allow children over the age of 11 to play as part of a team with at least 1 adult.

For groups with adults in, anyone over the age of 11 will be able to contribute.

The rooms are challenging for children. There may be points at which you are stuck with what to do next, an adult playing as part of the team will help the children get the most from their experience.

The content of all our rooms is appropriate for children.

Can I bring more than 6 players?

Only our Dorking venue allows for teams of 7 players. Unfortunately, we cannot accommodate more than 6 players per room in Guildford.

Can I cancel my booking?

Updated 19th July 2021

Sorry, once you have booked we cannot issue a refund due to the live nature of the experience. However, please contact us in exceptional circumstances and we may be able to reschedule your game – the best way is to contact us or email bookings@paradoxparlours.com

Where are you located?

We are an independent escape room company with locations in the heart of Guildford town centre and at Denbies Vineyar in Dorking

Where can I find reviews?

We have many reviews on Tripadvisor, Facebook and Google+

What's the cost?

Book online

What is an escape room?

An escape room is a physical adventure game in which players enter a room and have to use elements of the room to solve a series of puzzles within a 60-minute time limit.

Who is this for?

In short... Everyone. Mates, Family, Corporate Groups, Stag & Hen, Birthdays. You're all welcome!

How long does it last?

Your experience will last around 75 minutes, including a short briefing beforehand, and a chat about how it went. You’ll have 60 minutes to solve the room and escape. It isn't easy, though, so you'll need to assemble an awesome team! We allow unlimited clues so don't worry if you think you might get stuck we'll help you along your way!

What if we fail to solve the room?

Don't worry — if you're stuck we'll be able to give you clues to help you on your way. Not everyone will solve the room but you'll still have fun and get your picture taken. There is no limit on the number of clues, but if you're an experienced players then you'll be battling for a top spot on our 'No Clue' leader board.

Can we play today?

There is a possibility we'll have a slot available on the day. For the fastest response, Message us on Facebook or contact us

How wheelchair accessible is the escape room?

In Guildford

Unfortunately, in Guildford, we have no wheelchair access. We're on the 3rd floor, so access is via a stairwell.During the game, there's no excessive physical activity required, but to solve the rooms at least one team member has to have reasonably good eye sight. We do play music and sound effects; however, these are not essential for solving the rooms.

In Dorking

Our Dorking location is accessible to wheelchairs 🙂.

Please let us know if there is anything we might be able to do to assist in your visit.