Got Questions?

Our standard office hours are:

Please feel free to email us outside of these hours as we are also operational on Mondays, just not at set hours.

An escape room is a physical adventure game in which players enter a room and have to use elements of the room to solve a series of puzzles within a 60-minute time limit.

Your experience will last around 75 minutes, including a short briefing beforehand, and a chat afterwards about how it went with time for a celebratory team photo. You’ll have aproximatley 60 minutes to solve all our puzzles and complete your mission.

Don't worry! If you're stuck we'll be able to give you clues to help you on your way. There is no limit on the number of clues you can recieve, but if you're experienced players then you can always opt out and race for a top spot on our 'No Clue' leaderboard.

If you do fail to complete your mission within the hour your games host will be on hand to walk you through the final puzzles and take a team photo. Our escape rooms can be quite challanging so do not feel down if you don't complete everything, especially if this is your first time.

Our escape rooms are designed for adults and are challenging to complete, however anyone over the age of 11 will be able to contribute. For Children aged 11-17 we require one adult (over 18) to be present on site at all times during the game, preferably as part of the team. As said these rooms can be challanging and there may be points at which children get stuck as to what to do next, so an adult playing as part of the team will help everyone get the most from their experience.

Please get in touch if you have any questions or requests.

Our escape rooms are designed for adults and are challenging to complete, however none of our games contain adult content, so if there are 2 or more adults in the team then junior team members of any age are welcome in our rooms (i.e. in a family group). Due to the complexities of the puzzles we do not allow teams of children younger of 11 to play without an adult present inside the room.

Children aged up to 7 years old do not count as participating players, and therefore can enter the room free of charge (so long as the 6-person room limit is not exceeded).

For teams with younger children, we run outdoor puzzle trails seasonally throughout the year. For more details please check out our Kids Trails page.

If you are eligible for a Blue Light / Registered Carer's discount please get in touch.

We are an independent escape room company with locations in the heart of the town centre in Guildford and Woking.

For details on how to find us click here.

There is a possibility we'll have a slot available today! Click the "Live Availability" Button at the top of this page to check, or get in touch.

For Reviews of our Guildford venue you can check our Google or TripAdvisor

For Reviews of our Woking venue you can check our Google or TripAdvisor

Unfortunately, we cannot accommodate more than 6 players per room.

Of Course! If you find yourself with a larger team than you originally booked for don't worry, you can always pay for any additional players via a card transaction when you arrive on the day. 

Please bare in mind we cannot accomodate more than 6 players per room.

No. All our rooms are private bookings no matter how many tickets you book, so you never need to worry about playing with strangers.

• If your booking is more than 10 days away, it is possible to reschedule it to a future date, just get in touch.
• If your booking is within 10 days we charge a £15 rebooking fee, providing we have 24 hrs notice.
• We cannot cancel/reschedule any bookings with less than 24 hrs notice..

Our rooms can accept a maximum of 6 players per room. We currently have 3 rooms in both our Guildford and Woking venues, (so a maximum of 18 players can play at the same time).

We do not allow food / drink inside our escape rooms, although if you need a glass of water or a water bottle refilled just ask one of our staff and we will be happy to help. 

Alcoholic beverages are NOT allowed inside the premises. If a team is deemed too drunk to play one of our games their experience can be terminated.

Any abusive / offencive behaviour towards our staff will not be tolerated.

Decorative elements such as lights or loud sounds that may be overwhelming can be turned off upon request. If they are part of a puzzle they will always be switched off after the puzzle is completed.

If you have a service animal you are more than welcome to bring them along, although please inform us in advance as some of our staff have allergies. For similar reasons they will not be allowed in the escape room itself, however we can arrange for them to stay in our office for the duration of your game.

Whilst crawling is only required in 'The Case of the Missing Gun' & 'The Rig', ALL of our rooms have puzzles or elements located at floor level.

*Only one player is required to crawl in 'The Rig'.

Unfortunately, neither of our venues have wheelchair access. In Guildford we're on the 2rd floor of an office complex, so access is via a stairwell. In Woking, whilst our enterance is at street level, our lobby and the escape rooms themselves are down a set of stairs.

Please let us know if there is anything we might be able to do to assist in your visit.

We never lock anyone in our escape rooms, so if you are claustrophobic or feel uncomfortable you're always free to leave via the same way you came in at any point. 

Additionally, 'The Recording Studio' game in our Guildford location has windows overlooking the high street and plenty of natural light, so we reccommend this experience for any players hesitant or uncomfortable with enclosed spaces.

All our gift certificates are valid for 2 years from the date of purchase. If you need an extention or experience any issues booking with a gift certificate code please get in touch.